Customer Support AI Agent Testing — 221 Scenarios

AI agents in the customer supportindustry handle some of the most consequential conversations in business. A wrong answer doesn't just frustrate a user — it can trigger compliance violations, financial losses, legal liability, or irreversible damage to customer relationships. Testing these agents with generic prompts misses the edge cases that matter most.

Agent Scrimmage evaluates customer support AI agents with scenarios grounded in real industry workflows, real regulations, and real failure patterns. Every scenario includes specific success criteria and failure indicators so scoring is objective, not subjective. The scenarios cover routine tasks, complex multi-step workflows, compliance-sensitive situations, and adversarial attempts to manipulate the agent.

Whether you're building a customer-facing chatbot, an internal workflow agent, or a hybrid that does both, Agent Scrimmage tells you exactly where it breaks — and generates the training assets to fix it.