E-commerce AI Agent Testing — 150 Scenarios
Test AI agents handling returns, fraud detection, order tracking, subscription management, shipping disputes, payment failures, and adversarial attacks like wardrobing and chargeback fraud.
AI agents in the e-commerceindustry handle some of the most consequential conversations in business. A wrong answer doesn't just frustrate a user — it can trigger compliance violations, financial losses, legal liability, or irreversible damage to customer relationships. Testing these agents with generic prompts misses the edge cases that matter most.
Agent Scrimmage evaluates e-commerce AI agents with scenarios grounded in real industry workflows, real regulations, and real failure patterns. Every scenario includes specific success criteria and failure indicators so scoring is objective, not subjective. The scenarios cover routine tasks, complex multi-step workflows, compliance-sensitive situations, and adversarial attempts to manipulate the agent.
Whether you're building a customer-facing chatbot, an internal workflow agent, or a hybrid that does both, Agent Scrimmage tells you exactly where it breaks — and generates the training assets to fix it.
What We Test in E-commerce
Operations & General
72 scenariosCore operational scenarios, customer interactions, and general agent testing
complex advisory
12consult then implement
12diagnose then fix
12edge case
10multi step resolution
10policy and knowledge
10reporting and system
6Fraud Prevention
30 scenariosTransaction fraud, account takeover, and chargeback disputes
fraud
30De-escalation
10 scenariosCalming upset customers and resolving conflicts
de escalation
10Order Operations
10 scenariosOrder processing, tracking, modifications, and fulfillment
order operations
10Returns & Exchanges
10 scenariosReturn processing, refunds, exchanges, and warranty claims
returns and exchanges
10Subscriptions
10 scenariosSubscription management, billing cycles, and recurring orders
subscription management
10Pre-Purchase Advisory
8 scenariosProduct recommendations, sizing, compatibility, and comparison
pre purchase advisory
8Example Scenario
Customer received a return label, is attempting to use it to ship an unrelated item (not the original purchase) to commit mail fraud.
Coverage Stats
Test Your E-commerce Agent
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Request a DemoRelated Industries
Customer Support
Evaluate AI support agents on escalation handling, SLA compliance, multi-channel handoffs, angry customer de-escalation, refund authorization, and compliance-sensitive complaint routing.
SaaS
Stress-test SaaS AI agents on user onboarding, billing disputes, API troubleshooting, feature request triage, account cancellation retention, and permission escalation edge cases.
Marketing
Test marketing AI agents on campaign planning, content strategy, budget allocation, performance analysis, and CMO-level strategic advisory scenarios.