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E-commerce AI Agent Testing150 Scenarios

Test AI agents handling returns, fraud detection, order tracking, subscription management, shipping disputes, payment failures, and adversarial attacks like wardrobing and chargeback fraud.

AI agents in the e-commerceindustry handle some of the most consequential conversations in business. A wrong answer doesn't just frustrate a user — it can trigger compliance violations, financial losses, legal liability, or irreversible damage to customer relationships. Testing these agents with generic prompts misses the edge cases that matter most.

Agent Scrimmage evaluates e-commerce AI agents with scenarios grounded in real industry workflows, real regulations, and real failure patterns. Every scenario includes specific success criteria and failure indicators so scoring is objective, not subjective. The scenarios cover routine tasks, complex multi-step workflows, compliance-sensitive situations, and adversarial attempts to manipulate the agent.

Whether you're building a customer-facing chatbot, an internal workflow agent, or a hybrid that does both, Agent Scrimmage tells you exactly where it breaks — and generates the training assets to fix it.

What We Test in E-commerce

Operations & General

72 scenarios

Core operational scenarios, customer interactions, and general agent testing

complex advisory

12

consult then implement

12

diagnose then fix

12

edge case

10

multi step resolution

10

policy and knowledge

10

reporting and system

6

Fraud Prevention

30 scenarios

Transaction fraud, account takeover, and chargeback disputes

fraud

30

De-escalation

10 scenarios

Calming upset customers and resolving conflicts

de escalation

10

Order Operations

10 scenarios

Order processing, tracking, modifications, and fulfillment

order operations

10

Returns & Exchanges

10 scenarios

Return processing, refunds, exchanges, and warranty claims

returns and exchanges

10

Subscriptions

10 scenarios

Subscription management, billing cycles, and recurring orders

subscription management

10

Pre-Purchase Advisory

8 scenarios

Product recommendations, sizing, compatibility, and comparison

pre purchase advisory

8

Example Scenario

Return Label Reselling - Customer Trying to Use Return for Shippinghard

Customer received a return label, is attempting to use it to ship an unrelated item (not the original purchase) to commit mail fraud.

Subcategory: fraud

Coverage Stats

150
Total Scenarios
13
Subcategories
46
Hard Scenarios
37
Adversarial

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